Privacy Policy
Privacy Policy
1) Information About the Collection of Personal Data and Contact Details of the Controller
1.1
We are pleased that you are visiting our website and thank you for your interest in Agape Jewellery. Below, we explain how your personal data is processed when you use our website. Personal data is any information that can be used to personally identify you.
1.2
The data controller for this website within the meaning of the General Data Protection Regulation (GDPR) is:
Agape
Email: support@its-agape.com
The controller is the natural or legal person who, alone or jointly with others, determines the purposes and means of processing personal data.
1.3
For security reasons and to protect the transmission of personal data and other confidential information (such as orders or inquiries), this website uses SSL/TLS encryption. You can recognize an encrypted connection by the "https://" prefix and the padlock icon displayed in your browser's address bar.
2) Data Collection When Visiting Our Website
If you use our website for informational purposes only, without registering or otherwise submitting information, we collect only the data that your browser automatically transmits to our server ("server log files").
When you visit our website, we may collect the following information:
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Website visited
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Date and time of access
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Amount of data transferred
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Referring website
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Browser type
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Operating system
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IP address (where applicable, anonymized)
This processing is carried out in accordance with Article 6(1)(f) GDPR based on our legitimate interest in improving the stability, security, and functionality of our website.
We do not use this information for any other purpose unless there are specific indications of unlawful use.
By using our website, you agree that third parties may process your IP address to determine your approximate location for currency conversion purposes.
You also agree that your selected currency may be stored in a temporary session cookie so that prices remain displayed consistently while browsing our website.
3) Cookies
To improve your browsing experience and enable certain website features, we use cookies.
Cookies are small text files stored on your device. Some cookies are deleted automatically when you close your browser (session cookies), while others remain stored on your device to recognize your browser during future visits (persistent cookies).
Cookies may collect information such as:
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Browser information
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Device information
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IP address
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Location information
Persistent cookies are automatically deleted after a predefined period.
Some cookies are required to simplify the ordering process by remembering settings such as your shopping cart contents.
Where cookies process personal data, processing takes place under Article 6(1)(b) GDPR for contract performance or Article 6(1)(f) GDPR based on our legitimate interests in providing a secure, user-friendly website.
We may also work with advertising partners whose cookies help personalize advertisements and improve your shopping experience.
You can configure your browser at any time to notify you before cookies are stored or to reject cookies entirely. Please note that disabling cookies may affect certain website functions.
4) Contact
When you contact us through our contact form or by email, we collect the personal information you voluntarily provide.
This information is used solely for responding to your inquiry and providing customer support.
The legal basis for processing is our legitimate interest under Article 6(1)(f) GDPR. If your inquiry relates to a contract, Article 6(1)(b) GDPR also applies.
Your data will be deleted once your request has been fully processed, provided there is no legal obligation requiring further storage.
5) Data Processing When Opening a Customer Account and for Contract Processing
In accordance with Article 6(1)(b) GDPR, personal data is collected and processed when you voluntarily provide it to us for the purpose of fulfilling a contract or creating a customer account.
The information collected can be seen in the respective input forms on our website.
You may request the deletion of your customer account at any time by contacting us at:
Email: support@its-agape.com
We use the personal data you provide solely for the fulfillment of your order and contractual obligations.
After the contract has been completed or your customer account has been deleted, your data will be restricted in accordance with applicable tax and commercial retention requirements and permanently deleted once those retention periods have expired, unless you have expressly consented to further use of your data or we are legally permitted to retain it.
6) Use of Facebook Login (Facebook Connect)
You may create a customer account or log in to our website using Facebook Connect, the single sign-on service provided by Meta Platforms, Inc.
Facebook Connect allows you to register or log in using your Facebook account instead of creating separate login credentials.
When you access a page containing Facebook Connect, your browser establishes a direct connection with Facebook's servers. Facebook may receive information that you have visited our website, including your IP address.
If you choose to register or log in through Facebook Connect and explicitly consent to the exchange of information, we may receive publicly available information associated with your Facebook profile, depending on your privacy settings.
This information may include:
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Name
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Email address
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Profile picture
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User ID
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Age
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Gender
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Country
This information is used solely for creating and managing your customer account.
If permitted by your Facebook privacy settings, additional publicly available profile information may also be transferred.
The processing of this information is based on your consent under Article 6(1)(a) GDPR.
You may withdraw your consent at any time by contacting us.
For more information about how Facebook processes personal data, please review Facebook's Privacy Policy.
7) Use of Your Data for Direct Marketing
Newsletter Subscription
If you subscribe to our newsletter, we will periodically send you updates regarding new collections, promotions, special offers, and other information relating to Agape.
The only mandatory information required is your email address.
Providing any additional information is entirely voluntary and helps us personalize our communications.
We use the double opt-in procedure, meaning you will only receive newsletters after confirming your subscription through the verification email sent to you.
When you subscribe, we also store:
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Your IP address
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Date and time of registration
This information is stored solely to prevent misuse of our newsletter service.
You may unsubscribe at any time by clicking the unsubscribe link included in every newsletter or by contacting us directly at:
Once you unsubscribe, your email address will be removed from our mailing list without delay.
8) Data Processing for Order Fulfillment
8.1 Shipping Providers
The personal data we collect is shared with the shipping carrier responsible for delivering your order, but only to the extent necessary to complete the delivery.
Payment information is transferred to the selected payment provider solely for processing your payment.
The legal basis for this processing is Article 6(1)(b) GDPR.
8.2 Shipping Partners
To fulfill our contractual obligations, we work with trusted shipping partners.
Your name and shipping address will only be shared with the selected carrier for the purpose of delivering your order, in accordance with Article 6(1)(b) GDPR.
8.3 Payment Service Providers
Amazon Pay
If you choose Amazon Pay, payment is processed by Amazon Payments Europe S.C.A., 5 Rue Plaetis, L-2338 Luxembourg.
The personal information you provide during checkout will be transmitted only to the extent necessary to process your payment.
For additional information, please refer to Amazon Pay's Privacy Policy.
PayPal
If you choose PayPal, PayPal Credit Card, PayPal Direct Debit, Pay Later, or Pay in Installments, your payment information will be processed by:
PayPal (Europe) S.à r.l. et Cie, S.C.A.
22–24 Boulevard Royal
L-2449 Luxembourg
Your information is transferred only as necessary to complete payment processing in accordance with Article 6(1)(b) GDPR.
PayPal may perform credit checks where legally permitted for certain payment methods.
For further information, please review PayPal's Privacy Policy.
SOFORT / Klarna
If you select SOFORT as your payment method, payment is processed by Klarna Bank AB (publ) through SOFORT GmbH.
Your information will only be shared to the extent necessary for payment processing.
For more information, please review Klarna's Privacy Policy.
Stripe
If you choose a payment method offered through Stripe, payment processing is handled by:
Stripe Payments Europe Ltd.
Block 4, Harcourt Centre
Harcourt Road
Dublin 2
Ireland
The following information may be transmitted to Stripe where necessary:
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Name
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Billing address
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Shipping address
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Payment details
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Order value
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Currency
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Transaction information
Your information is processed solely for payment processing purposes.
For additional information, please visit Stripe's Privacy Policy.
Klarna
Where Klarna payment methods are available, we may share certain personal information, including your contact details and order information, with Klarna so they can determine whether you qualify for their payment options.
All processing is carried out in accordance with Klarna's Privacy Policy.
9) Your Rights Under the GDPR
Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:
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Right of access
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Right to rectification
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Right to erasure ("Right to be Forgotten")
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Right to restriction of processing
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Right to data portability
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Right to object to processing
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Right to withdraw consent at any time
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Right to lodge a complaint with your local supervisory authority
If you wish to exercise any of these rights, please contact us at:
Right to Object
If we process your personal data based on our legitimate interests, you have the right to object at any time for reasons arising from your particular situation.
If your personal data is processed for direct marketing purposes, you may object at any time. Once you object, we will stop using your personal data for marketing purposes.
10) Retention of Personal Data
We retain personal data only for as long as necessary to fulfill contractual obligations or comply with applicable legal requirements.
Where statutory retention periods apply, your information will be securely retained for the required period and deleted once those obligations expire.
If no legal retention obligation exists, your personal data will be deleted once the purpose for which it was collected has been fulfilled.