Shipping Policy

At Agape, we strive to provide the best possible shipping experience, no matter where you are in the world. We proudly ship worldwide and are committed to delivering your order safely, efficiently, and with excellent customer service.

Delivery Times

Our fulfillment process consists of two stages:

Processing Time (24–48 Hours)

• Order confirmation

• Quality inspection

• Packaging

• Preparation for shipment

Shipping Time (Approximately 6–10 Business Days)

This is the estimated time for your order to travel from our international fulfillment center to your delivery address.

Estimated Delivery Times

United States, Canada & Australia:
6–10 business days

Peak Season Delivery Times

During busy periods such as Christmas, New Year, Black Friday, Valentine's Day, and other holiday seasons, delivery may take:

United States, Canada & Australia:
10–15 business days

Please note that delivery times do not include possible customs inspections, import procedures, or other delays beyond our control.

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Shipping Costs

We currently offer the following shipping option:

Standard Shipping (Tracked): Free

Shipping Protection: Included with every order at no additional cost for added peace of mind.

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Shipping Protection Policy

We take every precaution to ensure your order arrives safely. For additional protection, every shipment includes shipping protection.

Coverage

Shipping protection covers packages that are lost, stolen, or damaged during transit, up to the value of your purchase.

Non-Refundable

Shipping protection is included with your order and is non-refundable once your order has been processed.

Claims

If your order arrives damaged, please contact our customer support within 7 days of delivery.

If your package is lost, please contact us within 14 days after the estimated delivery date.

When submitting a claim, please include:

• Your order number

• Photos (if applicable)

• Any other supporting documentation requested by our support team

Exclusions

Shipping protection does not cover:

• Shipping delays caused by carriers or customs

• Consequential or indirect damages

• Damage that occurred after successful delivery

Contact

For any shipping-related questions or claims, please contact us at:

Email: support@its-agape.com

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Order Tracking

Once your order has been shipped, you will receive a tracking number by email so you can monitor your shipment in real time through our Track Your Order page.

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Order Changes & Cancellations

Please note that once an order has been placed, it enters our processing system immediately.

For this reason, orders cannot be changed or cancelled after they have been submitted, as packing and fulfillment begin shortly after your purchase.