Return Policy
Return & Refund Policy
This Return & Refund Policy applies to customers worldwide.
Right of Withdrawal
You have the right to request a return within 30 days of receiving your order without providing a reason.
After notifying us of your return request, you have an additional 30 days to return the product.
Return Conditions
To be eligible for a return:
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The item must be unused and in the same condition in which you received it.
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The item must be returned in its original packaging.
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Proof of purchase may be required.
How to Start a Return
Step 1 – Contact Us
To initiate a return, please contact our customer support within 14 days of receiving your order.
Email: support@agapejewellery.com
Please include:
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Your order number
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The reason for your return
Step 2 – Receive Return Instructions
After contacting our customer service, you will receive the appropriate return instructions and the correct return address.
Please do not return any items without contacting us first, as the return address may vary depending on the product or your location.
Return Shipping Costs
Customers are responsible for the direct cost of returning the goods unless otherwise required by applicable law.
Refunds
Processing Time
Once your returned item has been received and inspected, we aim to process your refund within 5 business days.
Refund Method
Approved refunds will be issued to the original payment method used for the purchase.
Please note that it may take several additional business days for your bank or payment provider to process the refund.
Special Situations
Damaged or Defective Items
If your order arrives damaged or defective, please contact us immediately at:
Please include clear photos of the damaged item so we can arrange a replacement or issue a refund as quickly as possible.
Incorrect Item Received
If you receive the wrong product, please contact us immediately.
We will arrange to send the correct item at no additional cost.
Order Not Received
If your order has not arrived within the expected delivery timeframe, please contact us at:
We will investigate the shipment and provide an appropriate solution.
Please check your tracking information before contacting us, as your package may still be in transit.
Change of Mind
If you change your mind after receiving your order, you may return the item within the return period, provided it meets all return conditions outlined above.
Order Cancellation
Orders may be cancelled within 24 hours of being placed, provided they have not yet entered processing.
If your order has already been processed or shipped, you will need to wait until it has been delivered and then follow the standard return procedure.
Exchanges
We do not offer direct exchanges.
If you would like a different item, please return your original purchase following our return process and place a new order once your return has been approved.
This ensures the fastest processing time.
Company Information
Brand Name: Agape
Address:
1 Glenealy, Central
Hong Kong Island
Hong Kong SAR
Email: support@its-agape.com
Customer Support Hours
Monday –Friday: 9:00 AM – 5:00 PM
Saturday – Sunday: 11:00 AM – 4:00 PM